Effective Date: 23th February 2026

This document outlines the Shipping, Fulfilment, Returns, Refunds, and General Terms applicable to all purchases made through RUWKNE (operated by DK LIM GROUP PTY LTD).

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RUWKNE is operated by DK LIM GROUP PTY LTD, an authorised distributor and retailer of selected beauty, wellness, lifestyle, apparel and premium food brands within Australia and selected international markets.

By placing an order through RUWKNE, you agree to the Terms & Conditions outlined below.

For all enquiries:
📧 info@ruwkne.com.au

 

1. Brand Categories & Fulfilment Structure

RUWKNE partners with authorised manufacturers and distribution partners. Orders may be fulfilled from our Melbourne warehouse or approved third-party warehouses depending on brand and stock availability.

 

A. VTN Beauty & Wellness Brands

Managed by Access Corporate Group Australia

Brands include:

• Vida Glow

• Eimele Nutrition

• TheroNomic

• MitoQ

• Thalissi

• Lovekins

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Fulfilment Location:
Sydney (Australia) or New Zealand warehouse depending on stock availability.

Processing and shipping – Australia

• 4–15 business days

• Dispatched via DHL, Australia Post, or UPS

• Tracking provided via email

• Signature may be required

• Express shipping not available

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International (Canada, Germany, France, Italy, Hong Kong SAR, Japan, New Zealand Only)

• 5–20 business days processing and shipping estimated

• Orders processed in AUD

• Currency conversion fees are purchaser responsibility

• Customs duties and taxes are customer responsibility

• Express shipping not available

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B. VANZO Products

• Manufactured and Imported from Malaysia

• Raw materials sourced from Japan

• Fulfilled from Melbourne or Sydney warehouse

• Available exclusively within Australia & New Zealand

Due to import regulations and quota restrictions, VANZO products cannot be shipped to certain countries (including China).

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Australia

• 1–3 business days processing (in-stock)

• Australia Post Standard or Express

• Signature not required unless requested

• Safe drop may occur

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New Zealand

• 1–3 business days processing

• Courier may vary

• Signature not required

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C. RUWEN, MKHN, Incellderm, Botalab, Popmart & Other Lifestyle Brands

Fulfilled from Melbourne warehouse.

Australia

• 1–3 business days processing

• Australia Post Standard or Express

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New Zealand

• 1–3 business days processing

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International

Available to selected destinations including Singapore, Malaysia, China, Japan and selected Asia-Pacific countries.

Customers are responsible for:

• Import duties

• Customs clearance

• Currency conversion fees​

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Ruwen Sizing Notice:
Customers must confirm sizing prior to purchase. RUWKNE is not responsible for incorrect size selection.

 

D. Rosytime & Rhapsody Wellness Products

Fulfilled through authorised third-party wellness distribution partners.

Processing

• Typically 3–5 business days unless company leave, delay may occur

• Processing times may vary depending on supply and logistics

Tracking:

• Issued by third-party directly to RUWKNE

• Estimated delivery 1–3 business days after dispatch

Express shipping is not available.

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E. Hapi Bakkwa – Premium Snack Collection

Includes:

• Premium Pork Jerky

• Festive Limited Edition Hampers

• Seasonal Bundles​

Fulfilled from Sydney production partner, Harmony Asian Delights Pty Ltd.

Australia Processing

• 1–3 business days (in-stock)

• 3–7 business days during festive peak periods

• Signature may be required for bulk orders

Hapi Bakkwa orders are not available for international shipping as it's considered meat products.

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2. General Shipping Conditions

• Delivery timeframes are estimates only and not guaranteed.

• RUWKNE is not liable for courier delays, customs delays, strikes, weather events, or force majeure circumstances.

• Customers must ensure shipping details are correct at checkout.

• RUWKNE is not responsible for parcels delivered to incorrectly entered addresses.

• Risk transfers to the customer once delivery is confirmed by courier tracking.

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3. Returns & Refund Policy

Due to hygiene, food safety and regulatory requirements, return eligibility varies by product category.

A. Beauty & Wellness Products

(VTN, Rosytime, Rhapsody)

• Returns accepted only for damaged goods that remain unopened

• Must be reported within 14 days of receipt and damaged goods should be returned back to us.

• No change-of-mind refunds

• Opened products are not eligible for return

• Customers must review ingredients carefully before purchase

• RUWKNE is not liable for allergic reactions or misuse, please consult your practitioner before consume.

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B. Apparel (Ruwen) & MKHN Leggings

Eligible if:

• Unworn

• Unwashed

• Unopened

• In original packaging

• Return requested within 14 days of dispatch

Ruwen Special Conditions:

• Original QR packaging must be retained

• Garment seals and packaging must remain intact

• Underwear cannot be tried on due to hygiene standards

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C. Hapi Bakkwa – Food Products

Due to strict food safety regulations:

• All food sales are final

• No change-of-mind returns

• No returns for taste preference

• No returns for incorrect quantity ordered

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Claims accepted only if:

• Product or packaging arrives damaged

• Confirmed quality issue upon arrival

Claims must be submitted within 48 hours of delivery with clear photos.​

RUWKNE is not responsible for spoilage due to improper storage after delivery.

Minor texture changes due to temperature during transit do not constitute product defect.

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Faulty or Damaged Items

Email:
📧 info@ruwkne.com.au

Include:

• Order number

• Clear photos

• Proof of purchase

Approval required before returning goods.

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Refund Processing

• Processed within 14 business days after inspection

• Refunded via original payment method

• Shipping fees are non-refundable

• Return postage is customer responsibility

• RUWKNE is not liable for lost return parcels

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4. Australian Consumer Law (ACL)

Nothing in these Terms excludes your rights under Australian Consumer Law.

You are entitled to:

• Replacement or refund for major failure

• Repair or replacement for minor failure

Proof of purchase is required.

Change-of-mind returns are not required under ACL and remain at RUWKNE’s discretion.

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5. Chargeback & Payment Dispute Policy

Customers agree to contact RUWKNE before initiating a payment dispute.

If a chargeback is filed:

• RUWKNE may provide delivery confirmation and communication records

• Fraudulent chargebacks may be reported

• Future purchases may be restricted

If tracking confirms delivery to the address provided, RUWKNE is not responsible for theft after delivery.

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6. Abandoned, Returned & Unclaimed Parcels

If a parcel is:

• Unclaimed

• Returned due to incorrect address

• Rejected by customs

• Abandoned after delivery attempt

Then:

• Shipping fees are non-refundable

• Redelivery fees must be paid before reshipment

• If refund requested, shipping and return fees will be deducted

• Parcels destroyed by customs due to unpaid duties are non-refundable

• Parcels unclaimed for 30+ days may be forfeited

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7. Authenticity Guarantee

All products sold on RUWKNE are authentic and sourced directly from:

• Shenzhen Ruwen Garment Technology Co. Ltd

• Vanzo Asia Sdn Bhd

• Access Corporate Group Australia

• Harmony Asian Delights Pty Ltd

• Other Third Party Companies

Supplied to DK LIM GROUP PTY LTD as authorised distributor.

Products sold outside authorised channels are not guaranteed authentic.

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8. Limitation of Liability

To the maximum extent permitted by law:

• RUWKNE’s liability is limited to the purchase price of the product

• RUWKNE is not liable for indirect or consequential losses

• Wellness products are not intended to diagnose, treat, cure or prevent disease unless officially approved

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9. Governing Law

These Terms are governed by the laws of Victoria, Australia.

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A Note From RUWKNE

We are committed to providing authentic, high-quality products sourced through authorised partnerships.

Thank you for shopping with RUWKNE 🤍
We truly appreciate your support.